The No.1 Befriending Agency


To reduce loneliness and isolation by creating connections and building confidence. The No1 Befriending Agency are dedicated to improving the quality of life of all the people they support by providing compassionate social support and by promoting inclusion and reorientation.


Main Activities

Based in Glasgow, The No1 Befriending Agency provide a one-to-one ‘befriending’ service, as well as providing personal and social support both at home and in the community.

Other services include domestic care, – providing support with personal care in the home including meal planning and preparation, housework, laundry, shopping assistance or the collection of prescriptions. They can also help with the care of pets, where required.

Their social companionship service is tailored towards the individual’s needs, whether it be someone to share a cup of tea with or to provide personal reassurance.

No1 also facilitates regular social outings for like-minded peer groups, assistance in attending religious services, trips to libraries, shops, appointments, hairdressers and more.

Designed to allow people the flexibility to enjoy a holiday, No1 will provide a holiday care scheme, where a care assistant will be provided to afford an individual or family the same service on holiday that they would receive at home.

A respite care service can also be provided by No1, designed to allow regular carers a well-earned break without the disruption of a quality care service.

Where required, No1 can also offer an affordable alternative to residential care or nursing home admission with a full live-in care service.

Business Model

The No1 Befriending Agency split their activities between social, volunteer-based services and paid-for services.

Programmes such as one-to-one befriending, a companionship service where older adults receive visits in their own homes, are sustained by a steady base of volunteers.

Other activities, including assistance with weekly shopping, longer-term companionship programmes, home help and personal care services, are paid-for services in order to ensure The No1 Befriending Agency’s long-term sustainability.


Social Impact

The No1 Befriending Agency reduces loneliness and isolation in local communities, and has worked with over 100 beneficiaries since starting up.

Managing Director Audrey Mutongi also stands by the maxim that befriending transforms two lives, not just one.

Fact File

Established: 2015
Workforce: 1FT & 3 PT staff 40 volunteers
Turnover: Year to end 2016 - £70k
Legal Structure: CIC Ltd by Guarantee
Website: Visit Website
Twitter: @no1auds
Facebook: View Profile

“I always wanted to start a business that is meaningful to both me and my clients. We aim to create a culture of friendship in communities. We hope that our ‘cup-of-tea’ approach to befriending will develop a movement of people in communities who ‘catch’ the befriending bug and the enjoyment they get from becoming a friend and reducing isolation becomes second nature to them.”

Audrey Mutongi, Managing Director