Telephone Befriender – 3 mornings per week

Location: Springburn, Glasgow
Category: Other
Type: Part-time
Salary: £9.50 per hour

Do you want to work for a charitable organisation responsible for transforming people’s lives every day? At Good Morning Service we are proud to say that is exactly what we do.

We provide a light-touch telephone befriending and safety-net alert service to people aged 55+ years. Our clients are – and feel – connected, safer and valued, supported to retain their independence as much a possible.

As a Telephone Befriender you will build relationships via regular Good Morning Calls and also check on the person’s well being. Managing a case load, you will try to locate a client if our Good Morning Call remains unanswered, alerting a contact person if the client cannot be located and their safety verified. Working as part of a team you will escalate to a supervisor before alerting the Emergency Services when required. We operate 365 days a year and have done since 2000.

You will be caring, patient and hard working. You understand the needs of vulnerable people, can focus on personal outcomes and adopt an asset-based approach to their support. You are comfortable working in a busy office, computer literate and able to type.

This is a 9 hour per week post. Hours of work are from 08:00am – 11:00am, on any 3 days of 7 as directed, plus, monthly staff training from 12:30pm to 15:30pm on the 2nd Monday of each month.


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Good Morning Service

Good Morning Service is a multi award-winning telephone befriending and alert service for older people. Established in 2000, we have supported members to be – and feel – connected, safer and valued by providing emotional and practical support 365 days a year. Telephone Befrienders are our greatest asset. They are thinking, skilled and caring individuals and we're searching for someone special to join our team.