Befriending Covid – 19 Update

 The No1 Befriending Team are working hard to support service users and volunteers whilst trying to implement ways for support through the changing time.We have made personal contact with each of our volunteers and service users to update them on the changes that Covid -19 will bring. Most of our befrienders are transitioning from face-to-face to telephone befriending. We have ceased all our tea parties until further notice. We will also endeavor to support people that need shopping done through our Befriending Plus service in the next few weeks/months.

The No1 Staff team are now all working from home and are here to support you  if you need to speak to someone please call or email.

We are recruiting volunteers for telephone contact or to provide shopping visits so please get in touch if you can spare some time. Here are some things we are putting in place in the coming weeks:

  • Increasing number of contact calls to befriendees so instead of a 2 weekly visit lasting a couple of hours, check in calls twice a week lasting around 30 minutes.
  • Asking already trained and checked volunteers pick up new people to offer telephone befriending support
  • Offering telephone befriending where capacity will allow to waiting list service users and/or to replace any Befrienders unable to make calls due to their own health or caring responsibilities.
  • Befrienders to offer a shopping service to people they support that are isolated at home

We would like to thank you all for the amazing work you do every day and for your proactive responses to continue to support some of the loneliest, isolated and vulnerable people in our communities.

Get in touch if you can help!

Care Covid – 19 Update. 

Our care service, The No1 Care Agency offers personal care, housekeeping and companionship.

In response to ongoing advice relating to Coronavirus (Covid-19) we are adjusting our care service to implement ways for support through these changing times.Through our 24hr live-In care provision, we are limiting the number of carers that support each service user to minimise the number of staff who come into contact with clients. Where practical, we also endeavour to promote social distancing by reducing visitors to the home apart from essential visits.

Please note we are still taking new referrals for 24hr care as well as those who may require a carer for a sleepover service. 

The staff team are now all working from home and only conducting assessments for new clients in person as required. If you need support, please  call or email

The No1 Care Agency is a registered care provider and during this period we have put in place structures to support the staffing levels required to provide good care service.