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Community Transport Glasgow 

Community transport provision has grown significantly in the Glasgow area in recent years and has achieved successes in capacity building with communities and meeting transport needs that are not covered by other provision.

To consolidate this growth, and in recognition of best practice in other UK cities, Glasgow Community Transport Operators Group was formed in October 2003 and became a constituted  in January 2004. The group's aims were to implement a strategy to develop community transport services in the Glasgow area. In June 2005, the group changed its name to Community Transport Glasgow.

Community Transport Glasgow includes amongst its members four Community Transport Operators covering much of the city: Castlemilk Community Transport Ltd; Bringing the East End Together (BEET); Drumchapel Community Transport and Greater Pollok Community Transport

Other members include Glasgow Old People's Welfare Association and Glasgow Council for the Voluntary Sector. Key stakeholders include Glasgow City Council, NHS Greater Glasgow & Clyde, Strathclyde Partnership for Transport (SPT) and the Community Transport Association.

Community Transport Glasgow works in partnership with a range of statutory and voluntary agencies to deliver transport services aimed at improving access to health and social care e.g. a Hospital Evening Visitor Transport Service, transport to exercise classes and a door-to-door service transporting visitors to Maggie's Glasgow Cancer Caring Centre.

Community Transport Glasgow receives funding from the Scottish Government's Demand Responsive Transport (DRT) funding via Glasgow City Council. This  primarily supplements service delivery by Community Transport Glasgow member operators. Through Service Level Agreements, each operator is supplied with a leased bus and a part-time paid driver and, in return, provides Community Transport Glasgow with monthly monitoring information about service delivery.

A key service delivered by Community Transport Glasgow through its member operators is the Hospital Evening Visitor Transport Service, the first of its kind in Scotland when it launched in 2006. NHS Greater Glasgow and Clyde has a 3-year contract with Community Transport Glasgow to provide a bespoke evening visitor transport service for Glasgow residents to six acute hospital sites in Glasgow.

The service is a free, door-to-door service where registered users are transported from their home to the hospital of their choice and back again to enable them to visit relatives or friends in the evenings without the worry of how they are going to get there or get home again. Around 10,000 passenger journeys are provided a year, with the elderly, the disabled and those on low incomes as priority passengers.

Community Transport Glasgow is working in partnership with other local Community Transport providers in neighbouring local authority areas to develop and extend the Hospital Evening Visitor Transport Service in these areas.

Other services include:
Transport to exercise classes is a service delivered through Community Transport Glasgow by Glasgow Old People's Welfare Association to transport people over 65 who have had a fall at home to Strengths and Balance Exercise Classes.

Community Transport Glasgow also works in partnership with the Maggie's Cancer Caring Centre at the Western Infirmary in Glasgow to transport people affected by cancer to and from the centre for a range of support and activities.

A Housebound Transport project was piloted over a six-month period in South West and East Glasgow to take housebound patients requiring Chronic Disease Management Services to their GP or Health Centre for their annual assessment appointment.

A Vehicle Insurance Group was established for members of Community Transport Glasgow – this has reduced insurance costs by at least 30%.

An Operators Group, chaired by a representative of the Community Transport Association, is developing a CD that outlines minimum standards that anyone operating within the community transport sector should be adhering to.

CTG is working hard to promote and develop partnerships with other local Community Health and Care Partnerships, Glasgow Community Planning Partnership and local regeneration agencies in particular. The aim is to set up local transport steering groups in each area and, ultimately, to establish and develop community transport services that cover all of the communities of Glasgow.

For further info`, contact:

Graham Dunn
Community Transport Officer
Glasgow City Council


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